General Contract Conditions
The conditions stipulated below will be in force between the parties, only when the seller has confirmed the order and sent the buyer all the conditions set forth.
1. Coverage of our services.
PABLO IMIZCOZ GARCÍA, hereinafter, VALENFIT operates through the website https://www.valenfit.com/ only in peninsular Spanish territory.
The use of this website as well as any purchase made on it is considered made in Spain, and therefore subject to current Spanish laws and regulations.
2. Contract procedure.- How can I buy online?
In order for you to access the services offered by VALENFIT and make a purchase, you must freely and voluntarily provide the personal data that will be required.
Once the USER ACCOUNT has been CREATED, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
Once you have made your selection of services, the next step will be to process the order and make the payment.
Buying at VALENFIT is very simple. You just have to follow the following steps:
- Access our catalog of plans and services.
- Select the one you are interested in by pressing the “CHOOSE” button.
- Next, a form opens in which you have to register, providing the requested personal data. You must also create a password that will allow you to log in to your user account.
- Once registered, you must log in with the data provided.
- To place the order, you will have to choose a payment method and add payment details.
- Once the process is completed, the payment of the service is made. A summary is previously provided with the selected services, price, applicable taxes…
IMPORTANT: This is an order with an obligation to pay.
The conditions of sale remain at your disposal for your reading.. They are valid when the seller has confirmed the order and sent the buyer all the conditions set forth.
I am of legal age, and I have read the terms and conditions of use and sale.
The prices applicable to each service will be those published on the website, and applied automatically by the contracting process in its last phase. In any case, this will always be previously communicated to users.
For any information about the order, the user can contact customer service via email info@valenfit.com
VALENFIT reserves the right to modify its prices at any time. The services will be invoiced at the price in force at the time of purchase, except for obvious typographical errors.
3. Information about services.
The descriptions of the services offered on the portal are made based on the VALENFIT service catalogue.
In the event that the service is not available after the purchase has been made, VALENFIT will inform the User of the total or, where appropriate, partial cancellation of the service and the refund of the amount paid.
4. Price information.
The price of each service will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices on the page are correct, errors may occur. If we discover an error in the price of any of the services you have contracted, we will inform you as soon as possible and we will give you the option of reconfirming the order at the correct price or canceling it.
The service will be charged automatically at the beginning of each month.
In the first payment, the amount remaining until the end of the month will be prorated (approximately €1 per day). Subsequently, on the 1st of each month, the full fee corresponding to each monthly payment will be automatically collected.
In the event of a variation in the price of any service, this will not affect the services that have already been contracted.
The prices indicated for each service will be expressed in the euro currency (€).
Unless otherwise indicated, the prices of the services shown on our website include the legally applicable taxes (the Spanish VAT).
The applicable taxes will appear broken down at the time of purchase (payment screen) so that the user can know exactly what the final price of the service is and how it is made up.
Users have a free trial class, which can be requested from the PRICES > UNLIMITED GROUP CLASS PRICES > FREE TRIAL, or from the bottom of the page.
5. Offer and acceptance.
The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contracting. If it can be carried out in another language, it will be indicated before starting the contracting procedure.
6. Information on means of payment.
The payment of the price through the web is made at the time of purchase and VALENFIT will send you a confirmation email.
VALENFIT states that it does not have access to or store sensitive data related to the means of payment used by the User, except for those strictly necessary for payment management. Only the corresponding financial entity processing the payment has access to this data by way of managing payments and collections. Once the purchase process is finished, an electronic document is generated in which the contract is formalized and that the user can print.
VALENFIT reserves the right to cancel orders in accordance with these conditions.
What payment method can I use to make my online purchase?
The payment of the services offered by the entity may be made by*:
- Credit or debit card. Visa, Visa Electron 4B, International Visa, MasterCard and Amex .
If your payment method is by bank card, by clicking on “Buy and proceed to payment” you are confirming that the credit card is yours. If you receive a notification that your card has been declined and you have verified that the card has not expired and that the information number associated with your card does not contain any errors, you should first contact your bank to find out the reason for the decline. refusal or lack of authorization ..
- Bank direct debit.
* NOTE:The initial payment must be made by card, however, from the personal area it can be changed later to direct debit.
Is it safe to enter my credit card details on the web?
As you can see in our security policy, our payment is safe using the indicated means. Our online store has an SSL certificate that allows us to protect the bank information transferred in the purchase process using encryption methods. The confidential details of the credit or debit card payment are transmitted directly and securely to the financial institution.
When making the payment through a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect with the issuing bank, which will request the authentication and authorization of the operation.
My card has been declined , what can I do?
If you receive a notification that your card has been declined, you’ll need to contact your bank first to find out why However, this circumstance can occur for several reasons:
- The most common reasons why a payment is rejected are related to payment security policies . When making the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. Next, it will connect with the financial institution that issued it, which will ask the buyer to authorize the operation using a personal authentication code. The operation will only be carried out if the issuing bank of the credit card confirms the authentication code and at that moment the charge will be made on the card. Otherwise, the transaction will be rejected.
- The card could be expired. Check that your card does not exceed the validity date.
- Credit limits or funds hold.You may have reached the limit of the card to make purchases.
- 4. Wrongly entered data. Check that you have filled in all the necessary fields with the correct information.
In any case, your bank is the only one that can provide you with the exact reason why a payment has been rejected.
My card has been used fraudulently. What should I do?
You must notify VALENFIT via email or by phone, of any undue or fraudulent charge on the card used for purchases on the web, in the shortest possible time, so that VALENFIT can carry out the procedures it considers convenient.
Invoice information.
If you wish to receive an invoice either electronically or on paper, you can contact us via emailinfo@valenfit.com , on the customer service phone number 640612944, or you can write to us at C/ MARQUES DE LOZOYA Nº 7 PTA 2 46013, VALENCIA and indicate the means by which you prefer to receive it.
The invoice will be issued in the name of the natural or legal person who makes the purchase, so the User must make sure to enter the correct and complete data of the buyer.
Subsequent changes will not be possible.
VALENFIT warns that, in order to preserve the confidentiality of the data, only duplicate invoices will be issued to the contract holder. Duplicates will not be issued to third parties.
SHIPPING POLICY.
The maximum term for the delivery of services is 30 working days from the time the payment is made in accordance with the chosen means. In the event that for any reason, the service cannot be carried out, we will notify you of said circumstance as soon as possible.
VALENFIT undertakes to provide the service in perfect condition, within the territory indicated in the first section of these conditions.
If there is any discrepancy or problem with the service, you must contact VALENFIT through our email Info@valenfit.comleaving us your personal data and order number reflecting the discrepancy or problem and we will contact you shortly to solve the incident.
RETURN POLICY.
In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, in relation to the personalized services acquired , the right of withdrawal does not apply as long as it is about services according to the specifications of the buyer.
In relation to sports training services, the right of withdrawal will not proceed in the cases of the exceptions provided for in article 103 of Law 3/2014, and, in particular, in the case of training and online nutritional advice given in digital content that is not provided on a material support, the Client may not withdraw, when they have started downloading the material or have accessed the content of the course In this case, the start of said download or access to the course will mean for the Client the loss of the right of withdrawal.
Applicable law and jurisdiction.
The relationship between VALENFIT and the Consumer and User will be governed by current Spanish regulations. In accordance with the provisions of article 90.2 of the TRLGDCU, all disputes and claims arising from this legal notice will be resolved by the Courts and Tribunals of the consumer’s domicile.
Out-of-court conflict resolution.
In accordance with the provisions of article 14.1 of Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013 on the resolution of online disputes in consumer matters, the consumer and user are informed that in case of conflict they may go to out-of-court dispute resolution online.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
In case you want to file a complaint, we inform you that we have complaint forms at your disposal that you can request by email:Info@valenfit.com
The claim form can be submitted to theMunicipal Consumer Information Office (OMIC) closest to your home, or to the General Directorate of Commerce and Consumption . . It is advisable to attach any document (contract, invoice, budget, etc.) that can serve asproofof what is claimed.
VALENFIT directs its services to users over 18 years of age. Minors under this age are NOT authorized to use our services and should not, therefore, send us their personal data. We inform you that, if such a circumstance occurs, VALENFIT is not responsible for the possible consequences that may arise from failure to comply with the notice established in this same clause.
VALENFIT respects the intellectual property of third parties. If you consider that your intellectual property rights may have been infringed, please notify us of this incident by email: Info@valenfit.com
VALENFIT has hired an SSL certificate for its website.
An SSL certificate allows you to protect all personal and confidential information that can be handled on a website, regardless of the information that is being transmitted, such as from any of the website’s contact forms to the server, or the data introduced for the subscription of newsletters or access to protected areas, etc.
The website address will appear in green, activating the “ https ” protocol that allows secure connections from a web server to the user’s browser.
Sweepstakes on Social Networks.
In the event that we carry out sweepstakes on Social Networks such as Facebook or Instagram, you should know that these platforms do not sponsor or associate themselves in any way with the organizer of the same.
The participant exonerates Facebook / Instagram from any type of responsibility caused by the breach of the Legal Bases of the draw.
If you wish to download these Conditions to your computer, clickhere.[INTERNAL NOTE. Enter hyperlink ]
